- Article
Purpose of this document
This study guide should help you understand what to expect on the examand includes a summary of the topics the exam might cover and links toadditional resources. The information and materials in this documentshould help you focus your studies as you prepare for the exam.
Useful links | Description |
---|---|
Review the skills measured as of April 15, 2024 | This list represents the skills measured AFTER the date provided. Study this list if you plan to take the exam AFTER that date. |
Review the skills measured prior to April 15, 2024 | Study this list of skills if you take your exam PRIOR to the date provided. |
Change log | You can go directly to the change log if you want to see the changes that will be made on the date provided. |
How to earn the certification | Some certifications only require passing one exam, while others require passing multiple exams. |
Your Microsoft Learn profile | Connecting your certification profile to Microsoft Learn allows you to schedule and renew exams and share and print certificates. |
Exam scoring and score reports | A score of 700 or greater is required to pass. |
Exam sandbox | You can explore the exam environment by visiting our exam sandbox. |
Request accommodations | If you use assistive devices, require extra time, or need modification to any part of the exam experience, you can request an accommodation. |
Take a free Practice Assessment | Test your skills with practice questions to help you prepare for the exam. |
Updates to the exam
Our exams are updated periodically to reflect skills that are requiredto perform a role. We have included two versions of the Skills Measuredobjectives depending on when you are taking the exam.
We always update the English language version of the exam first. Someexams are localized into other languages, and those are updatedapproximately eight weeks after the English version is updated. WhileMicrosoft makes every effort to update localized versions as noted,there may be times when localized versions of an exam are not updated onthis schedule. Other available languages are listed in the ScheduleExam section of the Exam Details webpage. If the exam isn'tavailable in your preferred language, you can request an additional 30minutes to complete the exam.
Note
The bullets that follow each of the skills measured are intended toillustrate how we are assessing that skill. Related topics may becovered in the exam.
Note
Most questions cover features that are general availability (GA). Theexam may contain questions on Preview features if those features arecommonly used.
Skills measured as of April 15, 2024
Audience profile
This exam is designed for you, if you’re looking to demonstratefoundational-level knowledge of cloud-based solutions to facilitateproductivity and collaboration among on-site, remote, and hybridworkers. As a candidate, you may:
Have knowledge of cloud-based solutions.
Be new to Microsoft 365.
You can use this exam to prepare for other Microsoft certifications, butit’s not a prerequisite for the related ones.
As a candidate, you should be able to recommend Microsoft 365 solutionsthat address common organizational IT challenges. You should understandhow Microsoft 365 solutions:
Improve productivity
Facilitate collaboration
Optimize communications
Help secure data
Identity and facilitate compliance
You should be able to recommend solutions for:
Endpoint and application management
Desktop virtualization
Automated operating system deployment
Reporting and analytics
You should be familiar with Microsoft 365 licensing, deployment andmigration assistance, and support options for organizations looking tomaximize their investment in the cloud.
Skills at a glance
Describe cloud concepts (5–10%)
Describe Microsoft 365 apps and services (45–50%)
Describe security, compliance, privacy, and trust in Microsoft 365(25–30%)
Describe Microsoft 365 pricing, licensing, and support (10–15%)
Describe cloud concepts (5–10%)
Describe the different types of cloud services available
Describe Microsoft software as a service (SaaS), infrastructure as aservice (IaaS), and platform as a service (PaaS) concepts and usecases
Describe differences between Office 365 and Microsoft 365
Describe the benefits of and considerations for using cloud, hybrid, or on-premises services
Describe public, private, and hybrid cloud models
Compare costs and advantages of cloud, hybrid, and on-premisesservices
Describe the concept of hybrid work and flexible work
Describe Microsoft 365 apps and services (45–50%)
Describe productivity solutions of Microsoft 365
Describe the core productivity capabilities and benefits of Microsoft365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365apps, and OneDrive
Describe core Microsoft 365 Apps including Microsoft Word, Excel,PowerPoint, Outlook, and OneNote
Describe work management capabilities of Microsoft 365 includingMicrosoft Project, Planner, Bookings, Forms, Lists, and To Do
Describe collaboration solutions of Microsoft 365
Describe the collaboration benefits and capabilities of Microsoft 365including Microsoft Exchange, Outlook, SharePoint, OneDrive, andStream
Describe the collaboration benefits and capabilities of MicrosoftTeams and Teams Phone
Describe the Microsoft Viva apps
Describe the ways that you can extend Microsoft Teams by usingcollaborative apps
Describe endpoint modernization, management concepts, and deployment options in Microsoft 365
Describe the endpoint management capabilities of Microsoft 365including Microsoft Intune (Configuration Manager and co-management,Endpoint Analytics, and Windows Autopilot)
Compare the differences between Windows 365 and Azure Virtual Desktop
Describe the deployment and release models for Windows-as-a-Service(WaaS) including deployment rings
Identify deployment and update channels for Microsoft 365 Apps
Describe analytics capabilities of Microsoft 365
Describe the capabilities of Viva Insights
Describe the capabilities of the Microsoft 365 Admin center andMicrosoft 365 user portal
Describe the reports available in the Microsoft 365 Admin center andother admin centers
Describe security, compliance, privacy, and trust in Microsoft 365 (25–30%)
Describe identity and access management solutions of Microsoft 365
Describe the identity and access management capabilities of MicrosoftEntra ID
Describe cloud identity, on-premises identity, and hybrid identityconcepts
Describe how Microsoft uses methods such as multi-factorauthentication (MFA), self-service password reset (SSPR), andconditional access, to keep identities, access, and data secure
Describe threat protection solutions of Microsoft 365
Describe Microsoft Defender XDR, Defender for Endpoint, Defender forOffice 365, Defender for Identity, Defender for Cloud Apps, and theMicrosoft Defender Portal
Describe Microsoft Secure Score benefits and capabilities
Describe how Microsoft 365 addresses the most common types of threatsagainst endpoints, applications, and identities
Describe trust, privacy, risk, and compliance solutions of Microsoft 365
Describe the Zero Trust Model
Describe Microsoft Purview compliance solutions such as insider risk,auditing, and eDiscovery
Describe Microsoft Purview Information Protection features such assensitivity labels and data loss prevention
Describe how Microsoft supports data residency to ensure regulatorycompliance
Describe the capabilities and benefits of Microsoft Priva
Describe Microsoft 365 pricing, licensing, and support (10–15%)
Identify Microsoft 365 pricing and billing management options
Describe the pricing model for Microsoft cloud services includingenterprise agreements, cloud solution providers, and direct billing
Describe available billing and bill management options includingbilling frequency and methods of payment
Identify licensing options available in Microsoft 365
Describe license management
Describe the differences between base licensing and add-on licensing
Identify support options for Microsoft 365 services
Describe how to create a support request for Microsoft 365 services
Describe support options for Microsoft 365 services
Describe service-level agreements (SLAs) including service credits
Determine service health status by using the Microsoft 365 admincenter or the Microsoft Entra admin center
Study resources
We recommend that you train and get hands-on experience before you takethe exam. We offer self-study options and classroom training as well aslinks to documentation, community sites, and videos.
Study resources | Links to learning and documentation |
---|---|
Get trained | Choose from self-paced learning paths and modules or take an instructor-led course |
Find documentation | Microsoft 365 documentation | Microsoft Docs |
Ask a question | |
Get community support | Microsoft 365 - Microsoft Tech Community |
Follow Microsoft Learn | Microsoft Learn - Microsoft Tech Community |
Find a video | Exam Readiness Zone Browse other Microsoft Learn shows |
Change log
Key to understanding the table: The topic groups (also known asfunctional groups) are in bold typeface followed by the objectiveswithin each group. The table is a comparison between the two versions ofthe exam skills measured and the third column describes the extent ofthe changes.
Skill prior to April 15, 2024 | Skill as of April 15, 2024 | Change |
---|---|---|
Audience profile | Minor | |
Describe cloud concepts | Describe cloud concepts | No % change |
Describe the different types of cloud services available | Describe the different types of cloud services available | No change |
Describe the benefits of and considerations for using cloud, hybrid, or on-premises services | Describe the benefits of and considerations for using cloud, hybrid, or on-premises services | No change |
Describe Microsoft 365 apps and services | Describe Microsoft 365 apps and services | No % change |
Describe productivity solutions of Microsoft 365 | Describe productivity solutions of Microsoft 365 | No change |
Describe collaboration solutions of Microsoft 365 | Describe collaboration solutions of Microsoft 365 | No change |
Describe endpoint modernization, management concepts, and deployment options in Microsoft 365 | Describe endpoint modernization, management concepts, and deployment options in Microsoft 365 | Minor |
Describe analytics capabilities of Microsoft 365 | Describe analytics capabilities of Microsoft 365 | No change |
Describe security, compliance, privacy, and trust in Microsoft 365 | Describe security, compliance, privacy, and trust in Microsoft 365 | No % change |
Describe identity and access management solutions of Microsoft 365 | Describe identity and access management solutions of Microsoft 365 | No change |
Describe threat protection solutions of Microsoft 365 | Describe threat protection solutions of Microsoft 365 | Minor |
Describe trust, privacy, and compliance solutions of Microsoft 365 | Describe trust, privacy, and compliance solutions of Microsoft 365 | No change |
Describe Microsoft 365 pricing, licensing, and support | Describe Microsoft 365 pricing, licensing, and support | No % change |
Identify Microsoft 365 pricing and billing management options | Identify Microsoft 365 pricing and billing management options | No change |
Identify licensing options available in Microsoft 365 | Identify licensing options available in Microsoft 365 | No change |
Identify support options for Microsoft 365 services | Identify support options for Microsoft 365 services | No change |
Skills measured prior to April 15, 2024
Audience profile
This exam is designed for you, if you’re looking to demonstratefoundational-level knowledge of cloud-based solutions to facilitateproductivity and collaboration among on-site, remote, and hybridworkers. As a candidate, you may:
Have knowledge of cloud-based solutions.
Be new to Microsoft 365.
You can use this exam to prepare for other Microsoft certifications, butit’s not a prerequisite for the related ones.
As a candidate, you should be able to recommend Microsoft 365 solutionsthat address common organizational IT challenges. You should understandhow Microsoft 365 solutions:
Improve productivity
Facilitate collaboration
Optimize communications
Help secure data
Identity and facilitate compliance
You should be able to recommend solutions for:
Endpoint and application management
Desktop virtualization
Automated operating system deployment
Reporting and analytics
You should be familiar with Microsoft 365 licensing, deployment andmigration assistance, and support options for organizations looking tomaximize their investment in the cloud.
Skills at a glance
Describe cloud concepts (5–10%)
Describe Microsoft 365 apps and services (45–50%)
Describe security, compliance, privacy, and trust in Microsoft 365(25–30%)
Describe Microsoft 365 pricing, licensing, and support (10–15%)
Describe cloud concepts (5–10%)
Describe the different types of cloud services available
Describe Microsoft software as a service (SaaS), infrastructure as aservice (IaaS), and platform as a service (PaaS) concepts and usecases
Describe differences between Office 365 and Microsoft 365
Describe the benefits of and considerations for using cloud, hybrid, or on-premises services
Describe public, private, and hybrid cloud models
Compare costs and advantages of cloud, hybrid, and on-premisesservices
Describe the concept of hybrid work and flexible work
Describe Microsoft 365 apps and services (45–50%)
Describe productivity solutions of Microsoft 365
Describe the core productivity capabilities and benefits of Microsoft365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365apps, and OneDrive
Describe core Microsoft 365 Apps including Microsoft Word, Excel,PowerPoint, Outlook, and OneNote
Describe work management capabilities of Microsoft 365 includingMicrosoft Project, Planner, Bookings, Forms, Lists, and To Do
Describe collaboration solutions of Microsoft 365
Describe the collaboration benefits and capabilities of Microsoft 365including Microsoft Exchange, Outlook, SharePoint, OneDrive, andStream
Describe the collaboration benefits and capabilities of MicrosoftTeams and Teams Phone
Describe the Microsoft Viva apps
Describe the ways that you can extend Microsoft Teams by usingcollaborative apps
Describe endpoint modernization, management concepts, and deployment options in Microsoft 365
Describe the endpoint management capabilities of Microsoft 365including Microsoft Endpoint Manager (MEM), Intune, AutoPilot, andConfiguration Manager with cloud attach
Compare the differences between Windows 365 and Azure Virtual Desktop
Describe the deployment and release models for Windows-as-a-Service(WaaS) including deployment rings
Identify deployment and update channels for Microsoft 365 Apps
Describe analytics capabilities of Microsoft 365
Describe the capabilities of Viva Insights
Describe the capabilities of the Microsoft 365 Admin center andMicrosoft 365 user portal
Describe the reports available in the Microsoft 365 Admin center andother admin centers
Describe security, compliance, privacy, and trust in Microsoft 365 (25–30%)
Describe identity and access management solutions of Microsoft 365
Describe the identity and access management capabilities of MicrosoftEntra ID
Describe cloud identity, on-premises identity, and hybrid identityconcepts
Describe how Microsoft uses methods such as multi-factorauthentication (MFA), self-service password reset (SSPR), andconditional access, to keep identities, access, and data secure
Describe threat protection solutions of Microsoft 365
Describe Microsoft 365 Defender, Defender for Endpoint, Defender forOffice 365, Defender for Identity, Defender for Cloud Apps, and theMicrosoft 365 Defender Portal
Describe Microsoft Secure Score benefits and capabilities
Describe how Microsoft 365 addresses the most common types of threatsagainst endpoints, applications, and identities
Describe trust, privacy, risk, and compliance solutions of Microsoft 365
Describe the Zero Trust Model
Describe Microsoft Purview compliance solutions such as insider risk,auditing, and eDiscovery
Describe Microsoft Purview Information Protection features such assensitivity labels and data loss prevention
Describe how Microsoft supports data residency to ensure regulatorycompliance
Describe the capabilities and benefits of Microsoft Priva
Describe Microsoft 365 pricing, licensing, and support (10–15%)
Identify Microsoft 365 pricing and billing management options
Describe the pricing model for Microsoft cloud services includingenterprise agreements, cloud solution providers, and direct billing
Describe available billing and bill management options includingbilling frequency and methods of payment
Identify licensing options available in Microsoft 365
Describe license management
Describe the differences between base licensing and add-on licensing
Identify support options for Microsoft 365 services
Describe how to create a support request for Microsoft 365 services
Describe support options for Microsoft 365 services
Describe service-level agreements (SLAs) including service credits
Determine service health status by using the Microsoft 365 admincenter or the Microsoft Entra admin center