Outage Alerts - Power Alert Service | CenterPoint Energy (2024)

PAS stops sending outage alerts to you when you disconnect electric service at your old address. Follow these steps to start receiving outage alerts for your new address in greater Houston:

1. Log in to My Account.

2. Follow the on-screen prompts to link your electric account. You may be asked to provide your electric meter number to verify your service. Your 8-digit electric meter number can be found:

• On the front or back of your electricity bill
• On your electric meter below the display screen
• By calling 713-207-2222, selecting your language preference, ​then pressing 5

3. If your electric account is linked, an action link will tell you to ‘Manage Power Alert Service.'

4. Select the action link and follow the on-screen instructions.

It's easy to sign up. All you need is your electric meter number to verify your service. Here’s how:

1. Log in to My Account.

2. Follow the on-screen prompts to link your electric account.

Your 8-digit electric meter number can be found:

• On the front or back of your electricity bill
• On your electric meter below the display screen
• By calling 713-207-2222, selecting your language preference, ​then pressing 5

3. Select 'Sign up for Power Alert Service' and follow the on-screen instructions.

Note for cellphone text enrollment: Cellphones will not receive outage alerts via text until we receive a reply to the initial “CONFIRMATION REQUIRED” text message. Standard text fees may apply.

PAS stops sending outage alerts to you when you disconnect electric service at your old address. Follow these steps to start receiving outage alerts for your new address in greater Houston:

• If you already have online access, please log in to your My Account.
• If you don’t have online access, please follow the instructions in the “How Do I Sign Up for the First Time?” section near the top of this page.
• After you log in to your My Account, follow the on-screen prompts to link your electric account to your new address. You will be asked to provide the new electric meter number (found on your new bill or on the electric meter below the display screen) to verify service at your new address.

Power Alert Service helps minimize the impact of a power outage by sending free text*, email or phone call notifications when the power goes out. Regardless of where you are, you’ll get updates on outages and estimated restoration times.

Power Alert Service gives you and your contacts:

✔ Alerts when outages affect your home or business.
✔ Restoration time estimates.
✔ Notice when power is restored

*Standard text messaging fees charged by your carrier may apply.

Add your spouse, children, caregivers, other family and friends to your Power Alert Service contact list so that everyone who should know about an outage will get alerts and updates. You can add up to five texts, five emails and five phone numbers, so add the alerts in the way that makes the most sense for the recipient.

How to add contact points

• Select Manage Power Alert Service in My Account.
• Expand Service Notifications section.
• Select Add New Email/Mobile/Phone.
• Select drop-down menu boxes, as needed.
• Select contact points within each menu.
• Select Save Changes at bottom of page.

Cellphone text enrollment: Cellphones will not receive outage alerts via text until each phone replies to the initial “CONFIRMATION REQUIRED” text message as instructed. Make sure each mobile contact you add to PAS completes the process! Standard text message fees may apply.